The path I've taken in my career
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A journey through my professional growth, highlighting the roles and experiences that shaped my skills in sales, business development, and client success.
Virtual Assistant
Kasama | Cold Caller (Real Estate Support Services)
- Conduct outbound calls to decision-makers to generate leads for VA services
- Qualify prospects, manage follow-ups, and support service conversions
- Monitor call quality, provide feedback, and maintain accurate CRM records
February 2026 - Present
January 2025 – August 2025
Medical Outbound Sales Representative
Nooro
- Generated leads through cold calling and SMS outreach
- Built client relationships using consultative selling
- Increased revenue through upselling and strategic follow-ups
Sales Business Development Manager
Haulla
- Generated and qualified leads through cold calling and email outreach
- Consulted businesses on cost-effective waste management solutions
- Closed service agreements and supported client onboarding
January 2024 – January 2025
October 2023 – December 2023
Appointment Setter
Strategy Achievers
- Conducted outbound prospecting and qualified potential leads
- Scheduled appointments for business consultations
- Supported PR and marketing campaigns through outreach
Business Development Sales Executive
Eiger Support Systems, Inc.
- Conducted outbound sales calls to potential clients
- Followed up with leads to increase engagement and conversions
- Identified client needs and recommended suitable solutions
March 2023 – September 2023
October 2021 – March 2023
Booking Consultant
The Photo Studio Australia
- Conducted consultations for professional photoshoot bookings
- Managed CRM, invoicing, and client accounts using HubSpot
- Guided clients through the full sales and booking process
Compliance & Enrollment Officer / Appointment Setter
Delta Trading Group, Inc.
- Scheduled appointments for trading prospects and academy consultations
- Conducted compliance calls and agreement confirmations
- Managed CRM records, enrollments, and payment processing
May 2020 – August 2021
January 2019 – April 2020
Publishing Consultant / Sales Representative
Xlibris
- Consulted authors on publishing and marketing services
- Conducted inbound and outbound sales calls
- Evaluated publishing needs and closed service packages
Escalation Specialist
eBay (ePerformax)
- Resolved buyer and seller disputes with effective problem solving
- Investigated account issues and reviewed listings for policy compliance
- Managed escalations to maintain customer satisfaction
February 2017 – June 2018
2013 – 2019
Online ESL Teacher
Acadsoc | QQ English | ECC-SGC
- Delivered structured English lessons to international students
- Monitored learning progress and conducted assessments
- Provided personalized one-on-one instruction
Virtual Assistant
Kasama | Cold Caller (Real Estate Support Services)
- Conduct outbound calls to decision-makers to generate leads for VA services
- Qualify prospects, manage follow-ups, and support service conversions
- Monitor call quality, provide feedback, and maintain accurate CRM records
February 2026 - Present
January 2025 – August 2025
Medical Outbound Sales Representative
Nooro
- Generated leads through cold calling and SMS outreach
- Built client relationships using consultative selling
- Increased revenue through upselling and strategic follow-ups
Sales Business Development Manager
Haulla
- Generated and qualified leads through cold calling and email outreach
- Consulted businesses on cost-effective waste management solutions
- Closed service agreements and supported client onboarding
January 2024 – January 2025
October 2023 – December 2023
Appointment Setter
Strategy Achievers
- Conducted outbound prospecting and qualified potential leads
- Scheduled appointments for business consultations
- Supported PR and marketing campaigns through outreach
Business Development Sales Executive
Eiger Support Systems, Inc.
- Conducted outbound sales calls to potential clients
- Followed up with leads to increase engagement and conversions
- Identified client needs and recommended suitable solutions
March 2023 – September 2023
October 2021 – March 2023
Booking Consultant
The Photo Studio Australia
- Conducted consultations for professional photoshoot bookings
- Managed CRM, invoicing, and client accounts using HubSpot
- Guided clients through the full sales and booking process
Compliance & Enrollment Officer / Appointment Setter
Delta Trading Group, Inc.
- Scheduled appointments for trading prospects and academy consultations
- Conducted compliance calls and agreement confirmations
- Managed CRM records, enrollments, and payment processing
May 2020 – August 2021
January 2019 – April 2020
Publishing Consultant / Sales Representative
Xlibris
- Consulted authors on publishing and marketing services
- Conducted inbound and outbound sales calls
- Evaluated publishing needs and closed service packages
Escalation Specialist
eBay (ePerformax)
- Resolved buyer and seller disputes with effective problem solving
- Investigated account issues and reviewed listings for policy compliance
- Managed escalations to maintain customer satisfaction
February 2017 – June 2018
2013 – 2019
Online ESL Teacher
Acadsoc | QQ English | ECC-SGC
- Delivered structured English lessons to international students
- Monitored learning progress and conducted assessments
- Provided personalized one-on-one instruction
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FAQ
What services do you offer?
I provide a complete range of business support services designed to help your company run smoothly and grow effectively. This includes professional customer support to handle client inquiries and issues, sales support to nurture leads and help close deals, appointment setting to manage calendars and ensure seamless meetings, and business development strategies to identify new opportunities and drive revenue growth. Every service is tailored to meet your specific business needs and goals.
How do you find potential clients?
I take a strategic approach to identifying potential clients for your business. This involves researching your target market, understanding your ideal client profile, and pinpointing prospects who are most likely to benefit from your products or services. By focusing on high-quality leads, I help maximize your outreach efforts, save time, and increase your chances of connecting with clients who are genuinely interested in what you offer.
Can you manage my calendar?
Yes! I can handle all aspects of calendar management, including scheduling appointments, coordinating meetings, and sending reminders to ensure nothing is missed. This allows you to focus on your core business activities while I take care of the logistics. I ensure all appointments are organized efficiently, minimizing conflicts and making it easy for you and your clients to stay on track.
How do you handle client communication?
I maintain professional, consistent, and personalized communication with your clients to build trust and loyalty. This includes responding to inquiries via email, phone, or chat, providing timely follow-ups, and ensuring every interaction reflects your brand’s professionalism. My goal is to create a seamless experience for your clients while strengthening your relationships and keeping them engaged with your business.
How can I get started?
Getting started is simple and straightforward. Reach out to discuss your business needs, goals, and challenges. From there, I’ll create a customized plan outlining the steps to provide support and drive growth for your business. Whether it’s setting up client communication systems, managing leads, or developing new business opportunities, I’ll handle the details so you can focus on what you do best.
